Musings on 22 Years of Content

This week, I was minding my own business when, all of a sudden, I started getting “congratulations” messages from LinkedIn. At first, I couldn’t figure out what was going on. Then I checked. Gee, Content Rules is turning 22 in just a few days! How on...

How to Communicate with a Hearing Impaired Person

  I published this post about a month ago on Medium and LinkedIn Pulse. At the time, I didn’t think it was “appropriate” for the Content Rules blog. However, the response that I received about this article was truly overwhelming. So many people...

Weighing In: CMI Content Predictions for 2015

Every year, the Content Marketing Institute (CMI) taps thought leaders in content marketing for their predictions for the following year. This year, CMI has published 60 predictions, including mine: I predict that companies will pay better attention to their global...

Breaking Down Silos at Information Development World 2014

Last week, Scott Abel and I hosted the inauguration of Information Development World, held in San Jose, California. The event brought together thought-leaders and industry experts from technical communication, marketing, and product information. The theme of the...

Do Away with Customer Support – Offer Human Support Instead

As we quickly approach the Customer Experience Recognition Awards at Information Development World, I had some interactions with a company that excels in customer experience. They’re so good, in fact, that I decided to tell you about them. I’ve been on a home...

Latest Translators Without Borders Newsletter is Out

Many people know that I’m on the board for Translators Without Borders. We are a non-profit, volunteer agency with a mission to save the world through language. And we do amazing work. The latest newsletter from TWB was just released. In it are articles about...