Do Away with Customer Support – Offer Human Support Instead

As we quickly approach the Customer Experience Recognition Awards at Information Development World, I had some interactions with a company that excels in customer experience. They’re so good, in fact, that I decided to tell you about them. I’ve been on a home...

Latest Translators Without Borders Newsletter is Out

Many people know that I’m on the board for Translators Without Borders. We are a non-profit, volunteer agency with a mission to save the world through language. And we do amazing work. The latest newsletter from TWB was just released. In it are articles about...

Humanitarian Volunteers Honored

Today, Translators Without Borders announced the second annual Access to Knowledge Awards. The award winners are chosen by the Board of Directors and advisors for their “above and beyond” dedication to the organization. As a member of the Board of...

Teaming Up with Smart People to Improve Wikipedia

I’d like to introduce you to an extremely critical, life-saving project. It is called Wikiproject Medicine. The goal of Wikproject Medicine is to improve medical articles on Wikipedia by fixing inaccuracies, adding references, making the pages easier to read,...