Managing Terminology

In support of my upcoming webinar, “Creating Exceptional Customer Experiences Starts With Managing Terminology,” to be held on Friday, May 13, 2011 at 10:00AM – 11:00AM PDT, I am writing today about terminology management. You can register for the...

Why Can’t We Be Friends?

It’s been a few years now that I’ve been dabbling in the wild and wacky world of localization. I really like the people I’ve met. Most are smart and passionate about what they do. They care deeply about accuracy, readability,  and quality. They care...

Fly the Friendly or Formal Skies?

When I first started Content Rules, I did a lot of the writing work myself. I wrote training courses, installation guides, administration guides, command line references, all sorts of uber-technical stuff. That was before the web. In fact, Netscape was one of my first...

The Problem with Translating DITA

Today, I was reading the 188th Tool Kit – Basic Edition newsletter by Jost Zetzsche. I love reading Jost’s blog because he isn’t afraid to say what he thinks, even if it is controversial. He is also very well-studied and very well-connected. In his...

Are We Talking To Ourselves?

Several days and a birthday have passed since I attended the Worldware 2011 conference and it is time for me to write up my impressions. Normally, I’d go back through Twitter time, looking at all of the interesting snippets that were tweeted. I’d take the...