by Val Swisher | May 2, 2017
Dear DITA Virgin, I was so relieved to read your article last week. I too, am a DITA virgin. I’ve been in meetings where the term was used (our company is considering moving to DITA) but I really had no idea what it was. In context, it sounded like DITA was a system...
by Val Swisher | Apr 18, 2017
My name is Tim Steele and I’m a DITA virgin. Oh, you’d never have guessed. When others talked about content models, tags, and information types, I’d nod knowingly as though I had plenty of experience myself. Listening carefully to my peers, I learned to use the words...
by Val Swisher | Apr 5, 2017
In 2016, a team from Google visited 11 countries to review translated Help Center articles and customer support emails with experts in each language. We wanted to know how we could improve English source content to result in better translations. As it turns out, one...
by Val Swisher | Mar 3, 2017
eBook The Ultimate Content Optimization Primer Download the PDF Download this ebook on content optimization and learn what it takes to streamline your content like never before! In this eBook, we demystify content optimization and show you how you can make your...
by Val Swisher | Jan 26, 2017
It is my totally non-scientific observation that many of us have a taxonomy for how we put food into the refrigerator. Maybe it’s me, but I feel like some parts of the refrigerator taxonomy are universal. For example, don’t you put your salad dressing in the...
by Val Swisher | Jan 10, 2017
I was just a few weeks from moving from New York to San Jose to start my new job when I got the text: “By the way, you’ll be making a stop at the STC conference in Anaheim on your way over.” Just like that, I found out that on my very first day of work, I’d be getting...
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