AI Readiness
AI Readiness – Is your content ready for AI?
Artificial intelligence (AI) is quickly becoming an essential business capability for any large enterprise.
The main challenge most organizations must solve is how to incorporate proprietary enterprise content — your intellectual property — into AI solutions. General-purpose AI models don’t know your business content and your IT and security teams are working hard to keep it that way. Even specialized AI models trained on industry-specific information require significant additional training and further optimization to be truly useful to your enterprise.
Companies need AI solutions that are able to share information pertinent to their business.
To solve this problem, enterprises are:
- Implementing Retrieval Augmented Generation (RAG) solutions as a secure way to supplement the out-of-the-box models with internal, proprietary content. Is your content ready for RAG?
- Preparing their current content as data sources for internal AI solutions such as AI agents and AI driven recommendation engines. Is your content AI-ready?
- Training humans to assist AI. All the things we do to make content better for humans – componentize it, structure it, standardize the grammar and terminology, tag it with metadata – makes content better for machines as well. Do you know how to write for AI?
Unfortunately, many organizations aren’t ready to use their content as an input to AI. Is your content AI- ready?
- Check out our AI Readiness Checklist or partner with us to complete your AI Readiness Assessment
- How to get started today to prepare for AI tomorrow
Content Rules can help to assess the AI readiness of your content. When you create content according to the principles laid out in The Personalization Paradox – standardize in all five dimensions, tag with metadata, enable content reuse – then you can achieve success with NLG or other AI-created and AI-delivered content. Call us for a free consultation to hear how we can help.
Benefits of AI
There are lots of benefits to using AI, but it isn’t a magic wand.
The top reasons to invest in AI to support your content operations includes:
- Improve the efficiency of systems, processes, operations, and profitability
- Improve the ability to innovate and stay competitive
- Create a better experience for employees, customers, and partners
- Reduce risks to people on the job and the company’s brand due to inaccurate or gaps in information
Investing in AI to improve your content will:
- Improve access to mission-critical information
- Accelerate quality decision-making
- Reduce costs to manage content development life cycles by assisting authors with information capture and adherence to governance standards
Some ways AI can assist authors creating content unique to their business:
- Search for existing content
- Summarize, categorize, and create an outline of research collected from subject-matter experts and source documents
- Summarize a component or document, providing better short descriptions to help users find what they need
- Aid in adding metadata to content
- Improve readability
Some ways AI can help improve user experience:
- Better match people to the content they need with improved search and recommendations
- Improve how users interact with content by providing a conversational Q&A like experience to help users find what they need
- Reduce search efforts by extracting and summarizing information from multiple documents
- Eliminate the need to search individual documents returned in search results
- Facilitate problem-solving by connecting content from multiple repositories into a single response, providing more cohesive access
How humans can assist AI
What about humans? AI is a powerful tool, but it is just another tool. There are many ways humans can assist AI to increase the relevance and accuracy of responses:
- Structure the content to make it easier for AI to interpret
- Clean and organize content – quality in, quality out applies to AI too
- Chunk content so it contains the answer to a single question and ensure responses contain all the required information
- Use taxonomies, ontologies, and knowledge graphs to help AI understand the relationships between pieces of content
- Organize content using a consistent and logical structure, defining rules for hierarchy and metadata
- Write content using clear, concise, unambiguous, and grammatically correct language
- Use consistent terminology across the entire body of content to reduce ambiguity and help the AI-powered search engine identify relevant content
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The Only Way to Deliver Personalized Experiences at Scale Is to Standardize Your Content.
That’s right: standardization enables personalization. We call this brain-twister The Personalization Paradox. To meet your customers where they want you to be, you’ve got to change how you “do” content. This book shows you how.
