Improving Customer Experience: The Content Optimization Maturity Model
Elevate Customer Experience with our Content Optimization webinar. Boost brand impact, optimize costs. Download now for content success!
A Guide to Successful Content Outsourcing
Perhaps it’s releasing a new content deliverable to your customer base in a very short time. Maybe it’s creating specialized content that exceeds your team’s knowledge. At one time or another, every manager I know has been tasked with producing miracle content.
From Basic to Beautiful: How to Create Great Quality Content
Lots of what I read these days is about tools. Authoring tools, content management systems, translation management systems, terminology management systems, the list goes on and on. Tools are important. Tools have come a long way over the years. They provide many conveniences and allow us to do cool things
What is Content Optimization? ebook
Download this ebook on content optimization and learn what it takes to streamline your content like never before! In this eBook, we demystify content optimization and show you how you can make your content.
Taxonomy and Terminology: The Crossroad of Controlled Vocabulary
Many people are confused by the terms taxonomy and terminology. Are they the same thing? Are they different? Do I care about one more than the other? If so, which?
The Five Phases of the Translation Workflow: How to Streamline the Content Translation Process
Learn how to avoid common pitfalls and streamline the workflow of translating your content. By translation workflow, we do not mean the steps that a translation company follows during the translation process. Instead, this ebook focuses on the workflow that surrounds the translation process.
The Tale of the Toaster and the True Cost of UI Content
Recently, I was asked to help make a case for why terminology and consistency matter in a user interface (UI). Frankly, I was surprised that a case needed to be made. After all, doesn’t everyone understand the importance of a clear and consistent UI? Apparently not. Here are a few
Three Reasons to Optimize Your Content
People often ask me if optimizing their content is worth the expense (both time and money). My answer is, unequivocally, “yes”. Sometimes, the reason is quantifiable in dollars. You can add up the savings with an abacus or a calculator. Sometimes, the reason is more esoteric. After all, how do
Glossary Versus Terminology: What’s the Difference?
One of the first and most important questions I ask any customer who cares about content quality is, “Do you have a terminology list?” About 70% of the time, the answer is, “Yes, we have a glossary.” Though they both have their uses, glossary and terminology are not the same
The 6 Tools You Already Have for Improving Content Quality
These days, everyone is trying to sell you on the “next big thing” for improving content quality. From XML authoring tools, to new CCMS systems, to quality checklists and quality checkers, there is no shortage of tools on the market.
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