Years ago, when I started in the business world, we weren’t focused on customer “experience”. We were focused on creating accurate, well-written content. We were focused on creating marketing content that triggered an action from the potential customer – perhaps a phone call or a walk to a store. Our
Have you noticed that, as humans, we have an innate need to organize stuff? I don’t know about you, but I have far less anxiety when things have a classification – A place for everything and everything in its place. As I’ve discussed elsewhere, this type of classification and organization
We often get so caught up in the task of creating content that we easily forget the foundation of what content strategy is all about. To quote Scott Abel in his book, The Language of Content Strategy, “Content is the single most-used way of understanding an organization’s products or services,
I get a great feeling of satisfaction when all of my laundry is done. The clothes are washed, pressed, folded, and put away. Of course, things are put away in my uber-organized, structured closet. It’s that feeling of being done with a task – sometimes a daunting task if I
There is a close-knit relationship between terminology and structure. So close, in fact, that many people completely overlook it. I’ve tried to explain this many times and, for some reason, I don’t think I have been able to make the point as clearly as it needs to be. So, in
A few months ago, we had an interesting discussion about structured content being like your closet. A few additional people wrote blog posts on the topic, too. One thing we all agreed on (I think?) is that structure provides a way for you to organize your content.
I had a really interesting conversation today with my friend, Cheryl Landes. For those of you who don’t know Cheryl, she is a content organizer extraordinaire. Cheryl has tremendous experience – particularly in the indexing arena. And for those of you who don’t have an appreciation for the fine art
Well, yes. It does. So, you need to be careful about the pictures that you use in content that is destined for foreign lands. I know, this sounds simple and maybe it is. But you’d be surprised at some of the errors I’ve seen. Stumbles run the gamut, from the
With interest, I recently read Karl Hakkarainen’s blog post, “Book review: Managing Enterprise Content: A Unified Content Strategy.” I don’t know Karl and this is the first post of his that I have ever read. I like that Karl shared his opinions and thoughts, and that he didn’t feel the
I feel the need to state something that is probably obvious to many of you, but I have been thinking about a lot lately. For those of us who spend a great deal of time on the Internet, everything is content.